HFH Homecare Quality Assurance

HFH ensures a quality service by the monitoring of clients’ satisfaction with their service, eliciting the views of its staff and via the training and supervision of its staff.

Our quality assurance process exceeds that required by the National Minimum Standards.

All clients are provided with an information booklet containing details of the Company, their Area Manager and relevant telephone numbers, how to complain, their rights and responsibilities and details of what their care worker can and cannot do. Carers are allocated to clients taking into account clients’ care needs, social and cultural requirements and personality preferences, for example you may prefer a quiet reserved carer, rather than a louder enthusiastic one.

In order to ensure continuity, regular care workers are assigned to clients.

Clients are contacted or visited on a regular basis to ensure satisfaction of the service and complaints and compliments maintained and responded to promptly.

HFH considers that the training and supervision of its staff is paramount in ensuring the provision of a quality service to its clients. Our commitment to staff development is demonstrated by having achieved Investor in People status at the first attempt in January 2006, and reaccredited in 2009.

96% of our workforce are currently taking, or hold NVQ level 2 or above in Health and Social Care. This exceeds the government requirement that 50% of care must be delivered by NVQ level 2 qualified staff by April 2008.

We have also achieved an excellent rating in this area at our most recent Care Quality Commission (CQC) inspection achieving a 3 star rating.

HFH is a member of the UKHCA and uses this association to ensure that our practice is evidence based.

Contact us for free to discuss your requirements further. If you would like to find out more about the services we can offer or our Quality Assurance follow our links.

If you would like to see our CQC report please go to www.cqc.org.uk